Duplicate / Fictitious Child Corrective Action (Info)

A child’s details may have been entered onto the computer more than once or may have been entered in error. You can become aware of this

• From the claimant who, on receipt of their award notice, tells you that we have duplicated their child or added a child incorrectly

Or

• When you are working on a claim in Functions AMEND APPLICATION, VIEW APPLICATION, CAPTURE APPLICATION or MANAGE VERIFICATION FAILURES, the Child Not Matched verification failure level 2

Do not take any corrective action

You must refer cases to your TALLO if payments are still being made on the latest claim for a duplicate or fictitious child. Your TALLO will then contact the Technical Advice Line (TAL)

Do not refer cases to your TALLO if payments have ended for a duplicate or fictitious child where there is

• A responsibility end date for the duplicate or fictitious child

Or

• Where the claim has ceased

In which case follow the guidance in Action To Take Before Processing A Claim Or Work Item