CBS Compliance Officer Role (Info)

The CBS Compliance Officer user role is available in the Compliance Business Service, for applicant compliance. To select the role in Interim Single Sign On

• Click on ‘CBS Comp Officer’

The role provides access to all functions required for handling applicant compliance. That is

• Amending claims and awards

• Conducting applicant compliance reviews (in-year and post year-end)

• Maintaining claimant compliance signals

• Managing claimant payments

• Managing compliance verification failures

• Reviewing and clearing appropriate Work Lists

The functions available in this service supplement the support provided by the Data Mart. The functions linked to this role are listed below.

On accessing the function, system help is available to you at function, screen, field and error message levels.

The functions are listed in alphabetical order

• AMEND APPLICATION

• CAPTURE APPLICATION

• FUNCTION MENU

• MAINTAIN APPEAL

• MAINTAIN HOUSEHOLD NOTES (including retained notes facility)

• MAINTAIN WORKLIST

• MANAGE VERIFICATION FAILURES (not available direct from FUNCTION MENU)

• PROCESS COMPLIANCE CASES

• RAISE INFORMAL DISCHARGE

• REJECT APPLICATION (not available direct from FUNCTION MENU)

• TRACE CITIZEN

• TRACE EMPLOYER

• VIEW APPLICATION

• VIEW APPLICATION HISTORY (not available direct from FUNCTION MENU)

• VIEW AWARD

• VIEW AWARD CALCULATION (not available direct from FUNCTION MENU)

• VIEW EMPLOYER DETAILS

• VIEW HOUSEHOLD ACCOUNT

• VIEW HOUSEHOLD NOTES (not available direct from FUNCTION MENU)

• VIEW LINKED WORK ITEMS

• VIEW NTC OFFICE FOR APPLICANT