| 1 | Enter your emails and
print off the
RDC Image Request Form
Note: The e-mail supporting the request should note the
number of requests contained in the e-mail. The turnaround time to
complete the retrieval of the scanned image is 72 hours
- A claim form, go to step 2
Or
- An Annual Declaration, go to step 3
|
| 2 | Use the Tower system
- Enter the claimant's
NINO
- Click on the [Search] button
Note: If there is no trace using the NINO, a search must be
made using claimant 1 or 2’s name, address, post code and
date of birth
- Identify the scanned image of the claim form that you want to
print off
- Print off all the pages that have been requested on the RDC
Image Request Form
Then
|
| 3 | Use the Tower system
- Enter the Barcode provided on the RDC Image Request Form
- Click on the [Search] button
- Print off all the pages of the Annual Declaration
Then
|
| 4 | Reply to the original
image request email with
Or
Then
- Delete the email from your email inbox
|
| 5 | Enter the following
details of the image request into the Request log
- NINO if claim form or Barcode if Annual Declaration
- Whether Found or Not Found
And
- How many claim forms or Annual Declarations
|
| 6 | Send the printed scanned
image of the claim form or Annual Declaration to the person who
requested the image. Follow the locally held security guidance for
transferring paper documents |
