Resurrecting Rejected Claims (AG)

Select 'Application' from the toolbar menu

Select 'Correction' from the options available

• Enter the claimant's NINO in the Key Entry Data - Applicant screen

• Click on the [OK] button. The following message will be displayed ‘Details must be entered in Capture Application function’

• Click on the [Yes] button. You will be taken to Function CAPTURE APPLICATION

Then

• Go to the Log screen and click on the [Store] button. This will

• Store a copy of the rejected claim on the computer

• Create a copy for you to work on

And

• Create an entry on the 'Incomplete Applications' Work List

• Yes, go to step 3

• No, go to step 5

• The Repair Summary field for details of errors

And

• The Application Notes field for details of previous action taken

Then

• Check the

• Income screen

• Payment screen

And

• Any manual clerical notes or information on the Claimant Compliance Management Information System ( CCMIS) if appropriate

Then

• Go to step 4

• If you obtain the missing information, go to step 5

• If you are unable to obtain the missing information, go to step 6

• Update the Application Notes field in the Summary Information screen with the following text

‘TCMZ Claim reviewed following incorrect rejection’

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Application Notes

Then

• Continue to process the claim. Take no further action

• Reject the claim as incomplete. Follow the guidance in Rejecting A Claim During Capture or Rejection Due To A Verification Failure

Or

• Extend the action date if the claimant has requested more time to get the information that you need