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Rejecting A Claim During Capture (AG)

To reject a claim that has not been submitted for processing, consider steps 1 – 13 below. The guide is presented as follows

Initial action	Step 1
Working from the ‘Incomplete Applications’ Work List	Steps 2 - 9
Not working from the ‘Incomplete Applications’ Work List	Steps 10 - 13

Initial action

1	Are you working from the 'Incomplete Applications' Work List? Yes, go to step 2 No, go to step 10

Working from the 'Incomplete Applications' Work List

2	If you are not already using Function MAINTAIN WORKLIST Use Function MAINTAIN WORKLIST
3	In Function MAINTAIN WORKLIST Select the ‘Incomplete Applications’ Work List from the Worklist Type field. The claims appearing on the selected Work List will be displayed
4	Select the claim you want to reject by clicking on the appropriate line to highlight it
5	Select ‘File’ on the toolbar menu and select ‘Next Function’ from the options available. You will be taken to the Select Next Function screen
6	On the Select Next Function screen Select Function CAPTURE APPLICATION. You will be taken to that function
7	Using Function CAPTURE APPLICATION, if all of the information on the claim form has not already been captured Capture the remainder of the information on the claim form
8	When you have completed the Information Summary screen as necessary Click on the [OK] button. You will be taken to the Process Application screen which will show one of the following messages ‘The information captured is incomplete. This application will be rejected’ Or ‘The information captured indicates that the application may be ineligible. This application may be rejected’ Click on the [Store] button And then Pass the claim form or details of the claim, and any correspondence to your supervisor before you take any further action
9	When your supervisor has completed their action Take any corrective action if necessary And then Click on the [Process] button on the Process Application screen. The claim will be rejected

Not working from the 'Incomplete Applications' Work List

10	Use Function CAPTURE APPLICATION and find the claim you want to reject
11	If all of the information on the claim form has not already been captured Capture the remainder of the information on the claim form
12	When you have completed the Information Summary screen as necessary Click on the [OK] button. You will be taken to the Process Application screen which will show one of the following messages ‘The information captured is incomplete. This application will be rejected’ Or ‘The information captured indicates that the application may be ineligible. This application may be rejected’ Click on the [Store] button And then Pass the claim form or details of the claim, and any correspondence to your supervisor before you take any further action
13	When your supervisor has completed their action Take any corrective action if necessary And then Click on the [Process] button on the Process Application screen. The claim will be rejected

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