Withdrawing A Claim (AG)

• An operator error, go to step 6
   
• A written request from claimant 1 or claimant 2, check the correspondence to see if it is signed

• If it is signed, go to step 2
   
• If it is not signed

• Return the correspondence to the claimant requesting that they sign and then return it to the Tax Credit Office
   
• Use Function CAPTURE APPLICATION and go to the Summary Information screen to record details of the action taken and the date the letter was returned in the Application Notes field

And to enter the following

'TCMZ Do not make a decision on this claim, withdrawal request letter returned to claimant 1 / claimant 2 for signature'

Note:Application Notes should not be added to withdrawn claims as this will incorrectly reinstate the claim

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance inApplication Notes

• Take no further action

• If the notice does need to be issued in a Special Needs format

• Make a note of the Special Needs format required

Then

• Go to step 3

• If the notice does not need to be issued in a Special Needs format, go to step 4

• If the form TC865 needs to be issued in a Special Needs format, go to step 4
   
• If the form TC865 does not need to be issued in a Special Needs format

• Send the completed form to the claimant

Then

• Go to step 5

• Welsh

• Fax the completed form TC865 to the Welsh Service provider for translation

(This text has been withheld because of exemptions in the Freedom of Information Act 2000)

Then

• Go to step 5

• Required in Braille, large print, or audio tape or disc

• Fax the completed form TC865 along with a form TC648 to advise the Visually Impaired Media Unit (VIMU) of the action required

(This text has been withheld because of exemptions in the Freedom of Information Act 2000)

Then

• Go to step 5

Note: The converted form TC865 will be sent to the claimant by the Welsh Service provider or VIMU, as appropriate

On the Summary Information screen, enter the following in the Application Notes field

• ‘TCMZ Notification of withdrawn tax credits claim sent’

And also record the following information

• The date of issue of the form TC865

And

• The date the claim was treated as withdrawn on

Note: The date that the claim is treated as withdrawn on is either the date stamped on the letter or if no date stamp is present, the date the claim was withdrawn on the computer. For example, ‘TCMZ Notification of withdrawn tax credits claim sent DD/MM/YYYY, claim treated as withdrawn from DD/MM/YYYY’

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance inApplication Notes

Then

• Go to step 6

• Go to any screen other than the Log screen
   
• Select ‘Edit’ on the toolbar menu
   
• Select ‘Withdraw’ from the options available. You will be taken to the Withdraw Application screen
   
• Go to step 7

• Click on the [OK] button. The claim will be withdrawn

Then

• Send the correspondence to storage. Follow the guidance in Preparing And Sending Documents For Storage