Sifting TC600 Claim Forms At Netherton (AG)

• Note the intake of work on the whiteboard
   
• Go to step 2

• Remove the claim form and attachment(s) from the envelope. Ensure nothing is left in the envelope
   
• Check all pages of the claim form. Look out for post it notes or small pieces of correspondence containing information

Note: If the tub contains recorded/special delivery envelopes, complete the delivery spreadsheet with all relevant details

• Go to step 3

• Priority 1 – identified by a red ‘Priority 1 COCs Team’ stamp on the envelope or claim form
   
• Fast Track – identified by a fast track stencil with the claim form
   
• A photocopy

• Date stamp the claim form in red using the small date stamp
   
• Put your initials in the top left hand corner
   
• Put all the correspondence and the claim form back in the envelope and place in appropriate tray
   
• Take no further action

• None of the above

• Go to step 4

• If the claim form does not need referring, go to step 5
   
• If the claim form needs referring

• Date stamp the claim form in red using the small date stamp
   
• Put your initials in the top left hand corner
   
• Put all the correspondence in the claim form
   
• Put the claim form in the Compliance IN tray
   
• Take no further action

If the correspondence is

• Information relating to a change in the claimants circumstances, relevant correspondence or item(s) of correspondence relating to Tax Credits

• Date stamp the correspondence using the big date stamp
   
• Write the NINO or Date of Birth on the correspondence
   
• Place the correspondence in the Preston Post Room IN tray

• A Request for Backdating

• Date stamp the correspondence using the big date stamp
   
• Write the NINO or Date of Birth on the correspondence
   
• Date stamp the TC600 claim form in red using the small date stamp
   
• Put your initials in the top left hand corner
   
• Put the correspondence in the claim form

• A Child Benefit Form

• Date stamp the Child Benefit claim form using the big date stamp

Note: Do not date stamp or staple any valuable items

• Place the correspondence, including birth certificates inside the Child Benefit claim form
   
• Put the Child Benefit claim form in the Child Benefit IN tray

• A Notification of death

• Date stamp the correspondence using the big date stamp

Note: Do not date stamp or staple any valuable items

• Write the NINO or Date of Birth on the correspondence
   
• Date stamp the TC600 claim form in red using the small date stamp
   
• Put your initials in the top left hand corner
   
• Put the correspondence in the claim form
   
• Put the claim form in the Priority 1 IN tray

• Non Valuable or non relevant item that belongs to the customer

• Complete the returns letter using mail merge, use the address on the claim form
   
• Place the letter and correspondence in a sealed envelope
   
• Place the envelope in the NTC post out tray

• Valuable item

• Put all the correspondence and the claim form back in the envelope
   
• Date stamp the envelope using the big date stamp
   
• Pass to the valuables clerk

• A form for

• Self Assessment
   
• Stamp Duty
   
• Construction Industry
   
• Health In Pregnancy Grant

• Date stamp the correspondence
   
• Pass to relevant team in Comben House

• Another government department

• Date stamp the correspondence using the big date stamp
   
• Send the correspondence back to the claimant
   
• Date stamp the TC600 claim form in red using the small date stamp
   
• Put your initials in the top left hand corner

• Any other HMRC correspondence

• Date stamp the correspondence using the big date stamp
   
• Place the correspondence in the Preston Post Room IN tray
   
• Date stamp the TC600 claim form in red using the small date stamp
   
• Put your initials in the top left hand corner

Note: If you are unsure speak to your manager

Then

• Go to step 6

• Welsh language claim form

• Date stamp with the big date stamp
   
• Send to the Welsh language Unit

  (This text has been withheld because of exemptions in the Freedom of Information Act 2000)

• Take no further action

• Those with damaged barcodes
   
• Badly damaged forms, including those with missing pages
   
• Those with burnt pages
   
• Large print claim forms
   
• Claims with 2 additional child or childcare provider pages attached
   
• Those were the barcode on the TC600 & TC600A are different
   
• Old claim forms

Then, if

• The claim form requires manual capture

• Date stamp the TC600 claim form in red using the small date stamp
   
• Put your initials in the top left hand corner
   
• Place the claim form in the manual capture tray
   
• Take no further action

• None of the above apply

• Go to step 7

• Put your initials in the top left hand corner
   
• Put the claim form in the original tub with the header sheet on the top initialled and dated