Referral Of Compliance Allegations (AG)

To deal with an allegation of non compliance of tax credits, consider steps 1 to 8 below. The guide is presented as follows

Initial action	Step 1
Allegation made by telephone	Steps 2 – 3
Allegation made in writing	Step 4
Trace claimant	Steps 5 – 8

1	If an allegation of non compliance of tax credits is received During a telephone conversation, go to step 2 Or By letter, go to step 4

Whilst the person is on the telephone, ask them for as much information about the claimant as possible

Note: Do not ask the caller for their identity

Record the information onto a form TC648, and then go to step 5

4	Have you enough personal details about the claimant to trace them using the NTC computer If you have, go to step 5 If you have not, discard the letter in confidential waste and take no further action

5	Use Function VIEW APPLICATION on the NTC computer to try and trace the claimant
6	If you do not have enough information regarding the claimant or you are unable to find a match Click on the [Trace] button. You will be taken to Function TRACE CITIZEN. Follow the guidance in Trace Individual. If the claimant is Traced, go to step 7 Not traced, discard the allegation in confidential waste and take no further action
7	Complete form TC648, if you have not already done so
8	Send the form TC648 and the letter if appropriate to the Claimant Compliance Centre (Located Across the Country) (CCC (LAC)) nearest to the claimant's address. For a list of Clamant Compliance Managers (CCCMs), see the Claimant Compliance Centre Contact List