Referral Of Compliance Allegations (Info)

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You may receive an allegation regarding the non-compliance of tax credits or other benefits by telephone or in writing. The source of the allegation will determine what type of action you should take.

If the allegation has been made during a telephone conversation you need to ask the caller for as many details about the claimant as possible. This will enable you to

• Trace the claimant for whom the allegation is about on the NTC computer

And

• See whether the allegation needs to be forwarded to the relevant area for investigation

If a trace has been made, but the details given do not affect the claim. For example, the letter states that the claimant should not be entitled to tax credits but does not give any other information, you must discard the information in confidential waste.

If the letter or telephone conversation does give information which needs to be looked into, then you must forward the allegation to the Risk Intelligence and Analysis Team (RIAT).