Pre Capture Checks - Manual Capture Team (AG)

• The claim form has been returned from Compliance, capture the claim using the Manual Capture Helpcard
   
• The Severe Disabled Element (SDE) spreadsheet has been returned from Compliance, go to step 6
   
• The claim form is a photocopy

• Complete the claim form letter and send it to the claimant with the photocopied form
   
• Take no further action

• The claim has a Priority 1 date stamp or an attachment saying the claimant, partner or child has died

• Put the claim form and any accompanying correspondence in a polylope and send them to the Tax Credit Office Priority 1 Team (This text has been withheld because of exemptions in the Freedom of Information Act 2000)
   
• Take no further action

• You have received a printed Rapid Data Capture (RDC) image for a claim on the ‘PXCE Listings’ Work List, go to step 2
   
• The claim has been referred to the Manual Capture Team for any other reason, go to step 2

• Surname and NINO

Or

• Surname and date of birth

• No

• Complete letter TC646
   
• Staple the pages of the claim form together
   
• Cross out any date stamps on the form and mark it MDS

Then

• Return the claim form to the claimant
   
• Take no further action

• Yes, and the claim

• Has the same handwriting or address as other claims, go to step 4
   
• Does not have the same handwriting or address as other claims, go to step 3

• Is there evidence of identity fraud?

• Yes, do not capture the claim, go to step 4
   
• No, go to step 5

• Complete the header sheet with the date and number of claims included
   
• Bundle the claims, no more than 25 per polylope, and send them to Claimant Compliance (This text has been withheld because of exemptions in the Freedom of Information Act 2000)
   
• Take no further action

• No, go to step 7
   
• Yes

• Complete the SDE spreadsheet with the claimant’s details
   
• Email the spreadsheet to Claimant Compliance
   
• BF the claim form to await the capture instructions from Compliance
   
• Take no further action

• Complete a form TC648 to record the Compliance instructions for capturing the SDE details

Then

• Go to step 7

• The claimant or partner is serving a custodial sentence?
   
• The claimant or partner is in a polyandrous or polygamous marriage?
   
• There are more than 18 children on the claim form?

• If any of the above apply, go to step 8
   
• If none of the above apply, send the claim form or RDC image to the Intelligent Manual Capture Team