No Account Details (AG)

• If there is a telephone number, go to step 2

• If there is no telephone number, go to step 6

• Current bank or building society account

• Basic bank account

• Post Office card account

• Use Function CAPTURE APPLICATION and go to the Summary Information screen. Record the details of the telephone call and information obtained, in the Application Notes field, go to step 13

• If the claimant does not have a bank account, but is willing to get one, go to step 7

• If the claimant is interested in having a Post Office card account, go to step 8

• If the claimant refuses to get any kind of account, or considers that they are an exception, go to step 8

• Write to the claimant requesting the missing information using the questions below on form TC609

• Ask them if they have a bank account

• If they have a bank account ask for the bank account details

• Explain to the claimant that they will need to provide bank or building society account details if they are eligible for tax credits, so that payments can be made

• Go to step 7

'TCMZ Awaiting bank account details'

• If the missing information is supplied by the Action date, go to step 5

• If the claimant contacts you by the Action Date requesting further time to obtain bank account details, go to step 12

• If the missing information is not supplied by the Action Date, go to step 8

• Use Technical Support System (TSS) and enter all available details from the following on to List A for each nominated tax credit recipient with no account details

• NINO

• Surname

• First name

• Date of birth

• Postcode

• Daytime and evening telephone number

Note: If you make an error, you can either delete, retype, or click on the [Rest] button. If account details have been deleted you must also check the Invalid Details checkbox on List A before you click on the [Submit] button

• Click on the [Submit] button

• Minimise TSS

And

• Continue to process the claim

• Is interested in opening a Post Office card account, Use Function CAPTURE APPLICATION and go to the Summary Information screen. On this screen enter the following message in the Application Notes field

'TCMZ Interested in card account'

• Refuses to get any kind of account or does not supply details by the extended action date, enter the following message in the Application Notes field 

'TCMZ Account details not provided'

• Feels that their circumstances are exceptional, enter the following message in the Application notes field

'TCMZ Possible exception'

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Application Notes

• Click on the [OK] button on the Summary Information screen to send the claim for processing

• More time is needed to obtain the details, use Function MAINTAIN WORKLIST and set an action date for a further 14 days in the future on the Worklist Entry details screen

• Tick the Retained check box after entering the Action date

And

• Enter a message in the Application Notes field

'TCMZ Ap trying to obtain account details'

• If the claimant no longer intends to provide account details, go to step 8

• If the claimant is now interested in a Post Office card account, go to step 10

• If the missing information is not supplied by the extended Action date, go to step 8

• If the information is provided, go to step 5

• Leave the signature box as it was set during capture

• Click on the [OK] button on the Summary Information screen to send the claim for processing