Late Capture Of Claims From Same Sex Couples Received Before 05/12/05 (AG)

To deal with the late capture of a claim from a same sex couple received before 5th December 2005, consider steps 1 to 5 below

1	Use Function CAPTURE APPLICATION Select 'Application' on the toolbar menu Select 'Capture New' from the options available if you are capturing a new claim. Go to step 2 Select 'Capture Current' from the options available if you are entering further details on to a partially captured claim. Go to step 3
2	When you have selected the 'Capture New' option Go to the Log screen and enter the information provided by the claimants Check to make sure that the date you have entered in the Date Application Received field matches the date stamped on the claim form Note: It is important to make sure that you have entered the correct date of receipt as you will not be able to correct it later if the claim is from a same sex couple If the date matches Click on the [Continue] button Then Go to step 3 If the date does not match Amend the date Click on the [Continue] button Then Go to step 3
3	Enter the personal details in respect of both claimants in the Applicant 1 and Applicant 2 screens As the same sex has been entered for both claimants and the date of receipt is before 5th December 2005, the following message will display ‘Both Applicants are the same sex. Claim must be withdrawn’ Check the claimants' details on the claim form to make sure that both claimants are the same sex If you have made a mistake and the claim is from an opposite sex couple Go to the relevant Applicant box and click on the Male or Female checkbox as appropriate to correct the claimant’s details Continue to capture the claim. Follow the guidance in Capturing A New Claim If both claimants are the same sex and you have come to this step from step 1 above, go to step 4 If both claimants are the same sex and you have come to this step from step 2 above Click on the [Store] button. An entry will be created on the 'Incomplete Applications' Work List Note: Do not withdraw the claim or no entry will be created on the 'Incomplete Applications' Work List and it will not be possible to take any follow up action Then Go to step 5
4	Check the date stamp on the claim form to make sure it was received before 5th December 2005 If the claim was received before 5th December 2005 Click on the [Store] button. An entry will be created on the 'Incomplete Applications' Work List Note: Do not withdraw the claim or no entry will be created on the 'Incomplete Applications' Work List and it will not be possible to take any follow up action Then Go to step 5 If the claim was received on or after 5th December 2005, this indicates that the wrong date was entered in the Date Application Received field on the Log screen Withdraw the claim due to operator error. Follow the guidance in Withdrawing A Claim Recapture the claim with the correct date of receipt. Follow the guidance in Capturing A New Claim
5	Store the claim form at remote storage. Follow the guidance in Preparing And Sending Documents For Storage

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