Foreign Bank Account Request (AG)

Then, if you can continue

• Telephone the claimant for the missing account details. If you cannot telephone the claimant you must send a written enquiry. Follow the guidance in Contacting The Claimant

• If UK bank account details have been given, go to step 2
   
• If foreign bank account details have been given, ask the claimant whether they have a UK based bank which can be used

• If they do have a UK bank account, go to step 2
   
• If they only have a foreign bank account, go to step 3

• If the claimant does not have a bank account and they are willing to open one, advise them to open a UK bank account or if a UK based account cannot be opened, ask them to open a foreign bank account held in a TAPS compliant country, go to step 4
   
• If the claimant does not have a bank account and they are not willing to open one, go to step 5
   
• If the claimant needs to telephone you back, give them the Customs and Revenue Contact Centre International Telephone number for them to contact

• Enter the details of the bank / building society account into the bank / building society details screen

• Update Application Notes with the action that you have taken

And

• Continue to process the claim

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Application Notes

• Yes, country is TIDS / TAPS compliant, go to step 6

• No, country is not TIDS / TAPS compliant, go to step 7

• Set an action date for 2 weeks to await the bank account details. Follow the guidance in Action Dates

Note: Make sure the Retained checkbox is ticked when setting the action date

Then

• Use Function CAPTURE APPLICATION to update Application Notes with the action you have taken

• Set an action date for 2 weeks, making sure the Retained checkbox is ticked. Follow the guidance in Manual Reminder Cycle

Note: The manual reminder cycle will start if you have not received a reply within this time

• If you do not receive a reply by the time the reminder cycle expires

• Reject the claim. Follow the guidance in Rejecting A Claim During Capture

Bank Liaison Team

(This text has been withheld because of exemptions in the Freedom of Information Act 2000)

• Update the Incomplete Applications Worklist with an action date of 2 weeks, making sure the Retained checkbox is ticked

• Use Function CAPTURE APPLICATION to update Applications Notes with the action you have taken

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Application Notes

• When a reply is received from Bank Liaison team, go to step 8

• If the claimant needs to contact you with the details, or you have sent a written enquiry

• Set an action date for 2 weeks on the 'Incomplete Applications' Work List, making sure the Retained checkbox is ticked

• Use Function CAPTURE APPLICATION to update Application Notes of the action that you have taken

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Application Notes

• If the claimant tells you that they are not willing to open an account, go to step 9

• Enter the details of the bank account and the information that Bank Liaison has given you. Enter the following

• The sponsor bank account number

• The sponsor bank sort code

• The claimant 'sNINO in the Building society reference field as the claimant 's unique reference number

• Continue to process the claim