Cross Border Claims (Info)

A Cross Border / Overseas case could be one of the following

• Overseas citizens and non – UK nationals applying top ups

• Overseas UK national Ministry Of Defence (MoD) employees

• UK Nationals personnel and their families overseas (Non - MoD)

If you receive a Cross Border claim (that is from a claimant who is living or working outside the UK) you must

• Log the initial details of the claim in Function CAPTURE APPLICATION

• Transfer the claim to the European Economic Area (EEA) Team's (formerly known as the Complex Case Team) Management Unit (MU ). See the MU Table for the correct MU number

And

• Send any case papers to the European Economic Area (EEA) Team

(This text has been withheld because of exemptions in the Freedom of Information Act 2000)

Note: To transfer a claim follow the guidance in Transferring A Work Item