Claimant Supplies Further Information (AG)

If you receive further information from the claimant in respect of their tax credit claim, consider steps 1 - 11 below. The guide is presented as follows

Initial action	Step 1
Information supplied on telephone or during an interview	Steps 2 – 4
Information supplied in writing	Steps 5 – 10
Change of circumstances	Step 11

Initial action

1	If the additional information is provided During a telephone conversation or interview go to step 2 In writing go to step 5

Information supplied on telephone or during an interview

Verify the identity of the caller. Follow the guidance in Confirm Identity

If you are able to verify the caller go to step 3

If you are unable to verify the caller tell them that you are unable to accept the information until they can prove they are the claimant and take no further action

Ask the claimant for the minimum information if you do not already have it available

Use Function CAPTURE APPLICATION to capture the information supplied and make a note of the information supplied in the Application Notes field on the Summary Information screen

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Application Notes

Information supplied in writing

5	If the information is in writing check if the letter provides the minimum information
6	If you do not have the minimum information Use Function TRACE CITIZEN to find the individual
7	If you Do not trace the individual If you have a telephone number for the claimant go to step 8 If you do not have a telephone number but you have an address go to step 9 If you do not have a telephone number or an address discard the letter in confidential waste and take no further action Trace the individual go to step 10
8	If you have a telephone number Telephone the claimant for the missing information When telephoning the claimant follow the guidance in Contacting The Claimant
9	If you have an address Write to the claimant for the missing information using form TC609
10	When you have the minimum information Use Function CAPTURE APPLICATION to Find the claim in question and capture the additional information And Go to the Summary Information screen and enter in the Application Notes field the information supplied Notes: You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note And also Follow the guidance in Application Notes

Change of circumstances

11	If the information given relates to a change of circumstances. Follow the guidance in Changes

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