Claimant Supplies Further Information (Info)

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You may receive additional information from a claimant in connection with a tax credit claim before the claim has been submitted for processing. Such information could be supplied

• In writing

• By telephone

Or

• During an interview

If the request is not in writing you should confirm the identity of the caller before disclosing or accepting any information. You can accept all information about the family from either claimant 1, claimant 2 or an personal acting body. When checking the identity of the caller follow the guidance in Confirm Identity

Note: If you cannot confirm the identity of the claimant you should explain to them that you cannot disclose or accept any information but if they contact you with the missing details you will be able to help them