Eligibility Query (AG)

To deal with a query from a claimant asking if they are eligible to apply for tax credits, and if so, what their entitlement will be, consider steps 1 - 5 below.

1	Ask the claimant for the following information to enable you to use the Internet eligibility / entitlement calculator How many children are in the family The ages of each child in the family If there is a partner Details of any other income in the family Income from employment in the family If there is a disabled person in the family If any benefits are paid to anyone in the family Details of childcare costs No of hours worked per week Identity of disabled person (adult or child) Age of claimant (if not disabled / no children)
2	Use the Internet eligibility / calculator to enter the above details
3	Provide the claimant with details of their entitlement but advise them that this is only a potential award
4	If they want to proceed with the claim Ask the claimant for their name, address and postcode And Issue the claim pack. Follow the guidance in Request For A Claim Form
5	If they do not wish to proceed with the claim Take no further action

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