Verification Failures With Foreign Bank Accounts (Info)

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Whilst you are dealing with a verification failure, you may

• Notice that the claimant has provided details of a foreign bank account on their application

• Receive a telephone call or a letter from a claimant requesting you to stop paying their tax credits in to their foreign bank account

• Receive a form TC687 from the Bank Liaison Team informing you that no payments of tax credits have been paid in to the claimant’s foreign bank account for a considerable time

Or

• Receive a form TC687 from the Bank Liaison Team informing you that a payment of tax credits paid in to the claimant’s foreign bank account has been rejected

If you notice that the claimant has provided details of a foreign bank account, you must contact the claimant to obtain British based bank or building society account details. If the claimant

• Provides British based account details, you must enter the details on to the computer

Or

• Provides details of a foreign bank account that is based in a TAPS (Transcontinental Automated Payment System) compliant country, you must

• If the claim is in payment, refer the case to a payment operator for them to suspend the payment of tax credits. The payment operator must then refer the case to the Bank Liaison Team for them to provide you with the standard sponsor bank account number and sort code that you must enter on to the computer

Or

• If the claim is not in payment, refer the case to the Bank Liaison Team for them to provide you with the standard sponsor bank account number and sort code that you must enter on to the computer

If you receive a telephone call or a letter from a claimant requesting you to stop paying their tax credits in to their foreign bank account, you must

• Refer the case to the Bank Liaison Team for them to contact the sponsor bank to cancel the payments

And, once the Bank Liaison Team have carried out their actions and informed you of this

• Contact the claimant to establish an alternative bank or building society account to pay the claimant’s tax credits in to

And then, once the alternative account details are provided

• Enter the details on to the computer

If you receive a form TC687 from the Bank Liaison Team informing you that no payments of tax credits have been paid in to the claimant’s foreign bank account for a considerable time, you must

• Contact the claimant to establish the reason for this

And then

• Telephone the Bank Liaison Team and inform them of the reason

If you receive a form TC687 from the Bank Liaison Team informing you that a payment of tax credits paid in to the claimant’s foreign bank account has been rejected, you must

• Contact the claimant to establish an alternative bank or building society account to pay the claimant’s tax credits in to

And then, once the alternative account details are provided

• Enter the details on to the computer