Identifying Verification Failure Rules 3, 4 And 5 Linked To Renewals (AG)

Then, if you can continue

• Use Function MAINTAIN WORKLIST
   
• Select the 'Verification Failures' Work List from the drop down list for the Worklist Type field
   
• Select the office or unit you want from the drop down list for the Management Unit (MU) field, if the one you want is not already displayed in this field. The screen will be redisplayed with the entries currently on the Work List for your MU
   
• Sort and filter the Work List by the ‘P’ marker so that all the priority cases are identified. Follow the guidance in Handling Work Lists

Note: Your manager will be able to provide you with the relevant MU numbers for the verification failure rules 3, 4 and 5 you will need

Then

• Go to step 2

• Click on the entry in the Work List you want to work to highlight it
   
• Select ‘File’ on the toolbar menu
   
• Select ‘Next Function’ from the options available. You will be taken to the Select Next Function screen
   
• Select Function MANAGE VERIFICATION FAILURES
   
• Click on the [OK] button. You will be taken to this function
   
• On the Manage Verification Failures screen, check the Rule No column to see if rule 3, 4 or 5 are displayed

• If any of the above verification failure rules are present

• Make a note of the claimant’s NINO

• Click on the [Cancel] button. When the message 'This Application will not be resubmitted for processing and changes made on this window will not be saved, do you wish to proceed?' displays

• Select 'Yes'

Then

• Go to step 3

• If none of the above verification failure rules are present, continue with the normal verification failure process. Follow the relevant guidance in Applications Work Lists

• Enter the claimant's NINO in the Key Entry Data screen
   
• Select the All checkbox
   
• Click on the [OK] button. You will be taken to the Select S17 Period screen

Note: If you are taken to the Select Individual or Select Household screens, look for the latest household prior to the new claim. Once established, click on the individual or household to highlight it and then click on the [OK] button. You will then be taken to the Select S17 Period screen

• Click on the previous year's ( PY) claim to highlight it
   
• Click on the [OK] button. You will be taken to the Current Position screen
   
• Is there an issued date in the S17 Notices field?

• Yes, go to step 4

• No, continue with the normal verification failure process. Follow the relevant guidance in Applications Work Lists

• Yes

• Continue with the normal verification failure process. Follow the relevant guidance in Applications Work Lists

• No

• Use Function MAINTAIN WORKLIST

• Set an action date on the 'Verification Failures' Work List. The current action date to use should be obtained from the Technical Advice Line (This text has been withheld because of exemptions in the Freedom of Information Act 2000)

• Transfer the work item to the HSV Vantive - Out of Payment MU , making sure the Retained checkbox is ticked. See the MU Table for the correct MU number

Then

• Use Function MAINTAIN HOUSEHOLD NOTES to enter the following

'TCMZ Case transferred to vantive MU - Renewals related New Claim'

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes