Employer Reference / Name Not Matched (Info)

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An entry will be made on the ‘Verification Failures’ Work List if an employer reference

• Has not been provided by the Working Tax Credit ( WTC) claimant who is employed (if the claim is a two person claim and both claimants work then both employer references will need to be provided)

• Has been provided by the claimant but cannot be traced on the Employments Framework

• Has been matched to a record on the Employments Framework (This text has been withheld because of exemptions in the Freedom of Information Act 2000)

Note: The employer name can be any one of three names held on the Employments Framework. These are

• Business name

• Correspondence name

Or

• Trading name

You must resolve the verification failure by

• Trying to trace the employer

And if necessary

• Contacting the claimant and, if appropriate, the employer

You will then either

• Update the employer details on the claim with the correct employer name and reference number

• Change the verification status if the employer is not registered for PAYE

Or

• If you are unable to obtain a valid reference number from the employer, change the verification status and then refer details of the verification failure to the Employer Business Service (EBS) Team for them to investigate further

Note: A claim may fail verification for more than one reason. You must consider all of the failures at the same time and, as far as possible, only contact the claimant once. You must also take the appropriate action to resolve each verification failure as soon as sufficient information has been obtained to do so.

(This text has been withheld because of exemptions in the Freedom of Information Act 2000)