Stage One - Registering An Appeal (Info)

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Most tax credits decision notices carry appeal rights and will advise the claimant accordingly.

The notices tell the claimant to telephone the Contact Centre if they want to appeal. The Contact Centre operator must check the details, explain the notice to the caller and amend the details if necessary. A new decision, carrying fresh appeal rights, will be sent as a result.

If the Contact Centre operator is unable to change the details, and the claimant still wants to appeal, the operator will issue an appeal form WTC / AP. The appeal has to be made in writing, within 30 days of the notice of decision being sent, and the Contact Centre operator will inform the claimant of this.

On receipt of a written appeal, you must register the appeal using Function MAINTAIN APPEAL