Identify If An Appeal Has Been Renewals Terminated (AG)

• Enter the NINO in the Key Entry Data screen

• Select the 'All' checkbox

• Click on the [OK] button

• If you are taken to the Select Household screen

• Click on the correct household that the appeal is being made against to highlight it

Note: Use the information in the correspondence (including the date it was received) to help you to decide which household to select. Where a claimant is appealing against a particular notice, the household start date will be before the date that the notice was issued

• Click on the [OK] button. You will be taken to the Select S17 Period screen

• Click on the finalised award that the appeal is being made against to highlight it

• Click on the [OK] button. You will be taken to the Current Position screen

• Go to step 2

• If you are taken straight to the Select S17 Period screen

• Click on the finalised award that the appeal is being made against to highlight it

• Click on the [OK] button. You will be taken to the Current Position screen

• Go to step 2

• Displays, check if the Terminated signal is set

• If it is set, go to step 5

• If it is not set, go to step 3

• Does not display, there are no signals set on the claim, go to step 3

Note: The Current Signals screen will display automatically if a signal is set

Note: The Status field is found on the left hand side of the screen about half way down. It is not the Status column, shown in the Declarations box

• Yes. The claim has not been terminated as a result of renewals processing. Follow the guidance in Identify Terminated Unsigned Award Correspondence - Appeals Action

• No, go to step 4

• If one or more of the award types are SOA, go to step 5

• If there is no SOA award type, the claim has not been terminated as a result of renewals processing. Continue with your appeals action as normal

• Does the Status field show ‘Terminated Compliance’?

Note: The Status field is found on the left hand side of the screen about half way down. It is not the Status column, shown in the Declarations box

• Yes. The claim has not been terminated as a result of renewals processing. Continue with your appeals action as normal

• No. The claim has been terminated as a result of renewals processing. Follow the guidance in Managing Correspondence Identified As Renewals Terminated to establish if any further action needs to be taken on the case. For example, to restore payment