Appeals Against
Statement of Account (AG)
To deal with cases where a claimant has appealed against the
issue of a Statement of Account, consider steps 1 - 2 below
| 1 | Use Function VIEW
APPLICATION
- Go to the Application Summary screen
- Click on the [Full Address] button. The
Full Address screen will display
- Confirm that the claimant’s latest
address is the same as the one on the letter of appeal
- If the address is the same, go to step 2
- If the address is not the same, note the new address and then
go to step 2
|
| 2 | Check the letter of
appeal. Has the claimant raised other grounds of appeal?
- Yes, process the appeal as normal
|
