Contact With Claimant (Introduction)

This section of the manual tells you

• How to deal with contact from the claimant, the claimant’s personal acting body or a third party by telephone, in writing, or face to face interview

• How to contact a claimant for information either by telephone or in writing

• How to verify a claimant or their acting body when they contact you or you contact them by telephone

• How to carry out the manual reminder cycle when the claimant has not given you the information that you requested