Tax Credits Manual

Main Contents

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Appeals

Appeals

Awards

Calculation Of An Award

Backdating

Backdating

Background

Access To Records
Data Protection Act
Features Of NTC Business Services

Changes

Changes Work Lists
Child / Childcare Changes
Claimant Changes
Death Of A Claimant Or Child
Disability Changes
Income Changes
Miscellaneous Changes
Payments Changes
Work / Benefit Changes

Claims

Applications Work Lists
Capture Application
Claim Requests
Rejecting A Claim
Storage And Retrieval Of Claims

Compliance

Compliance Cases

Contact Claimant

Contact With Claimant
Handling Complaints

Contact Employer

Contact Employer

DWP Alerts

Resolve DWP Alerts

Eligibility

50 Plus Element
Calculation Of Income
Childcare Element Of WTC
Child Tax Credit Entitlement
Disability
Employment Income
Entitlement
Establishing Employment Income
Income Other Than Earnings
Membership Of The Family
Remunerative Work
Residency And Immigration Rules
Self Employed Income

Employer Funding

Employer Funding Appeals
Employer Funding Work Lists

Miscellaneous

Access To DWP Data
Action To Take Before Processing A Claim Or Work Item
Adding Cases To List A
Additional CTF Payments - CTF Referral Received
Aid For Verification Failures 9, 10, 11
Bank Details Guide
Child At Risk - Request For Information From LA Or HSSBT
Child Trust Fund
Claimant Has No NINO And Over 2 Months Since Claim Submitted
Correspondence Or M1 Referral Cannot Be Traced To A Claim - TCO Only
DWP / DSD Fast Track Claims
Identifying Details That Need Correcting On The Computer
Incorrect Personal Information Held On The Computer
Isle Of Man And Channel Islands Claims
Letters And Forms On Computer
Manage NINO Investigation
No Trace Of Claim
Pre Award And Post Award Quality Checks
Quality Checks For Applicant Not Matched
Special Needs Signal
Subject Access Request
View Claim Summary
Withdrawal List Action

Notes

Recording / Viewing Notes

Notices

Award Notices
Issue / Reissue Notices
New Award Notice
Notices - General
Notices Work Lists

Passported Benefits

Exemption Certificates / Help With Health Costs
Healthy Start Vouchers
Refund For Health Charges

Payment

Direct Payments
Hardship
Manual Payment
Overpayments
Payment Profile For An Award
Payment Returned Or Not Received
Payment Via Employer
Payments Contingency Instructions
Payments Work Lists
Potential Entitlement

RDC

Rapid Data Capture

Renewals

Capturing An Annual Declaration
Change Of Circumstances Reported During The Renewal Period
NTC Listing: Renewals
Renewals Miscellaneous
Renewals - Mismatch Team Guidance
Renewals Work Lists

Specialist Sections

Bank Liaison Team
Complex Case Team
Employer Liaison Team
European Economic Area (EEA) Team
Persons From Abroad Team
Postroom
PVE Legacy Team
Specialist Trace Unit
Valuables Teams

Standardised Messages

Standardised Messages

Work Lists

Handling Work Lists


Other useful links

FormsFunctionsGlossary
A-Z IndexRecent Changes


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