Award Reminder Cycle

When an award notice is issued and a signature is requested from the claimant or their appointee to verify the details of the award, they will be given a period of time to return the signed notice.

A reminder will be sent to the claimant after 16 days have elapsed if

• The signed award notice is not returned

Or

• A signature has not been taken over the telephone

Or

• A form TC863 has not been completed and logged as signed at an Enquiry Centre

After a further 14 days, the reminder cycle ends and payments will cease.

The award will then fall into the administration (admin) period which is an extended period of time following on from the reminder cycle.

During the admin period, payments may be re-instated provided

• A clean, signed award notice is returned

Or

• A signature declaration has been taken over the telephone

Or

• A form TC863 has been completed and logged as signed at an Enquiry Centre

And

• The claimant is not associated to another household claim

Note: The function which ceases payments after the 30 day reminder cycle has ended is not yet available. Currently claims are remaining in payment until such time this function is available