NIM39215 - National Insurance Numbers (NINOs): Confirming a NINO: Employee does not have a NINO

If a new employee has never had a NINO, the employer should:

• keep a record of their full name (surname and first name(s)), address, date of birth and gender, and
• tell them to contact JobcentrePlus on 0845 600 0643 (or in Northern Ireland their local Department for Social Development office).

The JobcentrePlus office will give the employee a date for a face-to-face interview. This interview is to check the employee’s identity and determine if they are entitled to be given a NINO. They will tell the employee which documents they need to take with them to the interview.

After the interview, the employee will be given a tear-off portion from the application form CA5400. This confirms that they have applied for a NINO. After making their checks, if the employee is entitled to a NINO, the JobcentrePlus office will allocate a NINO and tell the customer. The customer must tell their employer their NINO. HMRC will then create an account on NIRS and issue a NINO card.

For further details of the adult registration process, see NIM39325.

For details of special cases see NIM39600.