| LFT12010 | Introduction |
| LFT12020 | The legal provisions |
| LFT12030 | The regulations - definitions and general provisions |
| LFT12040 | The reimbursement ‘scheme’ |
| LFT12050 | Consumers or customers? |
| LFT12060 | Where the scheme does not apply |
| LFT12070 | Does the scheme apply to part reimbursements? |
| LFT12080 | Managing the scheme, including costs |
| LFT12090 | Can refunds be set-off against debts on file? |
| LFT12100 | Claimants who are no longer registered |
| LFT12110 | Statutory interest |
| LFT12120 | Pre-undertaking procedures |
| LFT12130 | Extensions to the 90 day time limit |
| LFT12140 | Records to be kept |
| LFT12150 | The undertaking |
| LFT12160 | Post-undertaking procedures - production of records and visits |
| LFT12170 | The reason for the 14 day time limit |
| LFT12180 | Assessment provisions |
