| INS3501 | Introduction |
| INS3503 | Initial contact from the money adviser |
| INS3505 | Moratorium on diligence |
| INS3507 | Application for a debt Payment programme (DPP) |
| INS3509 | DPP approved |
| INS3511 | Post DPP debts |
| INS3513 | Payment received |
| INS3515 | Completion of a DPP |
| INS3517 | Appeals |
