| Introduction |
| Hints and tips |
| Annual reports |
| Nominee and supervisor issues |
| Variations |
| Complaints |
It is important to identify the type of correspondence by its content. In letters, as content may not be very clear, highlight headings, different subject lines and time limits hidden in the middle of text.
(There is more information about letters and correspondence in the EO Manual Chapter 6 Contact with the Taxpayer ( (This text has been withheld because of exemptions in the Freedom of Information Act 2000)+).
The Supervisor’s Annual Report must be sent to creditors
within two months of the anniversary of the arrangement. It may
clearly say it is a Report under Rule 5.26(2) Insolvency Rules,
1986 and have a cover page, or it may just be in the form of a
letter.
It should include the Supervisor’s
Check the report to see that
If any of these are in breach, contact the supervisor to request that the arrangement is brought up to date
If no action is taken by the supervisor or debtor to bring it up to date and the arrangement continues in default
If the report is satisfactory and there are no points or discrepancies (other than minor, unimportant ones), or the arrangement has been brought up to date
Fees and remuneration
From 1 October 2004 a Court Practice Statement governs the
fixing and approval of Insolvency Office Holder’s
(appointee’s) remuneration. It aims to ensure that courts fix
or approve fair and reasonable remuneration commensurate with the
nature and extent of work properly undertaken by the appointee by
reference to a consistent and predictable process.
An appointee or creditor can make applications to the Court
when remuneration has not already been fixed and approved.
Appointees filing or responding to an application must
comprehensively detail all work done or to be done and show they
have consulted all interested parties or explain why they have not.
If you receive notice of an application to the Court
When you consider that the nominee’s or supervisor’s fees are excessive
A 'variation' of a VA is a proposed alteration to the original
proposals.
The variation letter should include
Post which is a possible complaint must be marked ‘P to Ex’ and dealt with immediately.
Speak to the Examiner, Team Manager or Casework Manager if the case is not available straightaway. See the EO Manual (This text has been withheld because of exemptions in the Freedom of Information Act 2000)+.
The case may need to be dealt with by the Manager or the Complaints & Redress Team.