INS10411 - Monitoring VAs

Post-VA monitoring (Red cases: VA before 29.1.2001)

Introduction

Incoming correspondence

Identifying the content and priorities for action

Introduction

Red Team cases are monitored by examiners and assistant examiners depending on value and complexity.

Diarise next actions and respond to correspondence, but do not use spreadsheets. Written information and telephone calls form a large part of the monitoring work.

Incoming correspondence

Many types of letters, faxes and memos are received on VA cases

• Reports: such as Annual, Interim, Final, Creditors’ Meeting
• Notices: of meetings, perhaps to consider variation of the VA ( INS10415)
• Memos from local offices about post-VA debts and returns
• Letters: for example
• • with a payment of a dividend
  • asking for your final or preferential claim to be submitted ( INS10323)
  • asking for funds for the cost of petitioning ( INS10441)
  • questions from a customer
  • a complaint
  • authorising us to deal with third parties
  • from agents such as a solicitor or accountant.

The incoming correspondence (post) will be ‘traced’ to find out or confirm the correct case reference and placed in a ‘post folder’.

Identifying the content and priorities for action

It is important that you read through carefully to identify

• time limits set by the correspondence, for example that your claim must be submitted by a certain date (a late claim may be excluded)
• all the important points
• all questions which require an answer
• any specific allocation request with a payment (to your preferential or non- preferential claim, it will affect the way you must allocate the dividend)
• correspondence which just contains information and does not require any action other than to file it on the case.