INS10115 - About the Voluntary Arrangements Service

The rescue culture: EIS and Debt Management

Government requires all Departments to become customer focussed improving

• response times
• e-business
• facilitating more
• regulating less

HMRC aims to become 80% customer service and 20% compliance. EIS and VAS are no exceptions to this.

DMCS is developing a culture of recovery by sound debt management principles. VAS aims to develop a culture of recovery by business rescue.

Both DMCS and VAS are

• supportive of customers
• recovery focused
• compliance focused.