IHTM39072 - Correspondence on closed files: retention and destruction of papers


Once the correspondence has been dealt with and appropriate Compass note made the papers will need to be retained for a period before destruction.

The post that has been retained from the Dividing Table/Admin desk needs to be kept in date order and held in a specified area in each caseworking team.

It is the responsibility of the person who is dealing with the closed post to ensure that the post they have dealt with is filed in date order and that all post from that day is retained together. A bundle should be made of the days post, clearly marked with the date the post was received on the Dividing Table/Admin Desk. This ensures post can be easily retrieved.

The post will be retained for four months and then destroyed. The team dealing with closed post will be responsible for the destruction of the post that becomes four months old. Th eold post should be shredded using the shredders in your local area.

The only pieces of post to be retained over the four month period are:

  • Sect6's when payable orders have been issued should be attached to the file