IHTM39071 - Correspondence on closed files: Money on account but no detail of amendments

When the parties have placed money on deposit but have not told us why they have done so, you must

• Open the Compass record ( IHTM31101)
• Ensure that the file is reallocated to a TSB allocation (to minimise problems with the accounting system further down the line).

Ask the parties, preferably by telephone, when they are going to send a corrective account or letter, and BU the file accordingly.

If, despite a reminder there is no response to our requests for a corrective account or letter, you should refer to the Primary Compliance Support Team for advice.