Please note that the form VOA 4 has been designed for use as an attachment to an electronic message, not for use as a paper enquiry. On occasion, it has been noticed that VOA staff return printouts of these forms in the post. Please bring any such instances to Our Valuation Office Liaison attention.
The use of VOA 4, by e-mail, should enable you to specify what you actually need from the VOA ( IHTM23002) at any particular time and result in a full and rapid response. The onus is upon you initially to lead the VOA caseworker to provide the information you require.
The form can be used
Whatever the situation, it is not sufficient just to send a message with the appropriate box ticked. You should add an explanatory narrative, to encourage a substantive, and meaningful, response from the VOA, see IHTM23116 .