IHTM03298 - ALF file location system: connectors

A connector is a piece of post, for example, a form or a memo, that needs to be attached to a file. If the registry receives an item of post that cannot be connected to the relevant file, they should record that a connector has been received, on ALF. They will also record whether the connector is a

• Letter
• Valuation (DV/SV)
• Payment/receipt
• Inheritance Tax account
• Other
• Lost file search form
• File request

And the location of the wait pad where the item is being kept.

When the file moves ALF will tell the registry staff that there is an unconnected item and where that item is. ALF will allow registry staff to move the file three times before insisting that the connector is cancelled to allow further movement. These three moves must be used to return the file to the registry holding the connector, and should not be used to delay the file and the connector being linked and dealt with. If a file is needed urgently elsewhere, a print out of the ALF connector screen should be added to the front of the file to tell the caseworker there are outstanding connectors. If registry staff are unable to attach the correspondence to the file after the third movement they will print out a copy of the ALF screen giving details of the connector and attach it to the front of the file.