Before closing any files marked ’O,’
‘O(F),’ ‘O(INST),’ or ‘O(S),’
Check that all the matters raised for query when the case
was originally opened have been dealt with and not
overlooked.
Any matters that have been overlooked should now be continued
and completed.
Check that there are no informal assessments outstanding on
Compass.
You should ensure that any assessments that have been raised
and issued on Compass have all either been marked
‘paid’ together with the receipt number and date of
payment, or have been ‘withdrawn.’
Check whether or not there are any remaining monies on
deposit.
You should ensure that there are no monies remaining on
deposit, especially where there is no instalment undertaking
outstanding. If there are monies on deposit, and there is no
instalment undertaking, and all the tax and interest in respect of
each entry, has been paid, then you should consider a refund.
Check that the SAGE Account balances
On any case where money has been paid or a calculation has
been issued, you should check that the SAGE balance is NIL. If
there is any other value shown
(This text has been withheld because of exemptions in the
Freedom of Information Act 2000)), then you must:
