On receipt of a case, DMB will create a Case Plan (
IHTM38041) for each outstanding debt.
The Case Plan will contain all the information necessary in the
collection of the debt and consequently DMB will only retain a file
if payment is the only outstanding matter.
If other matters are still under enquiry, the file will be
referred to the case owner to continue.
If, at any time, you become aware, as the case owner, that a
debt being pursued by DMB is no longer
tax not in dispute (
IHTM38022) you should notify the DMB
caseworker immediately on form DMB 2 to which should be attached a
copy of the correspondence disputing the claim.
If you, as the case owner, receive any correspondence
referring to a debt being pursued by DMB, it should be sent to DMB,
without the file, immediately.
In open enquiry cases, you will be advised when DMB have
threatened a Notice of Determination (
IHTM38281). You will also be advised
of, and may be asked to comment on, an appeal and you will be
informed when a debt has been referred for court action.
If DMB accept an offer for “time to pay” (
IHTM38321) you will be advised of the
terms of the agreement.
