IHTM32099 - Progressing files in Primary Compliance and Support: re-opened cases

Whenever a caseworker re-opens a case, they should attach a further PC&S 1 to the left hand side of the file. They should also mark the file with a three-month ‘R’ BU (IHTM32097).

Reviews should be carried out at 3 months (IHTM32093), 6 months (IHTM32094), 9 months (IHMT32095), 12, 18 months and subsequently (IHTM32096) in the same way as for a new case.