We monitor the time it takes us to deal with post by conducting
post turnaround checks. This provides us with management. These
checks are carried out by staff in the Registry.
Records of work undertaken are kept in the form of workbooks
(in Compliance) and PFW (in PC&S).
The amount of time spent on each type of activity and the
costs of staff resources are recorded on RP diary
We conduct a number of validation and quality checks on particular sorts of cases. These include
It is the responsibility of all staff and managers to be aware
of what is required in terms of governance and to act in line with
the guidance provided.
The Head of IHT is responsible for
The IHT Senior Management Team are responsible for making sure that
Operational managers are responsible for