IHTM29074 - Yield – Compliance and Litigation – where to record yield

Death cases

If you work in Compliance or Litigation you will use ERS ( IHTM29100) to record any yield that you get on death cases as a result of your work. You will also need to record any interest yield ( IHTM29090). You should have registered your case as an enquiry ( IHTM29105) on ERS when it was first referred to you. You should use ERS to record the adjustments to yield ( IHTM29070) and adjustments to interest yield ( IHTM29090) and ignore the parts of the system that relate to quality scoring.

The enquiry procedures were introduced in 1999. If your case was opened before 1999 you will not be able to create an ERS record for it. Instead you will need to use Unit 3 ( IHTM29102) to record the information and send this to the Product and Process Team.

Lifetime cases

If you work in Compliance or Litigation you should use ERSA ( IHTM29101) to record any amendments to yield and interest yield that you need to make on lifetime cases