In some cases you will not have enough information to be
certain at the outset what type of enquiry you have. The enquiry
will usually begin as an 'other' (
IHTM29023) enquiry. As circumstances
change, you should reassess the position. You must consult your
team leader to change the enquiry to a full enquiry (
IHTM29022) if at any stage you believe
that it now falls within this category.
When the enquiry type changes you must note the change on
both ERS (
IHTM29100) and the enquiry plan (
IHTM29051).
You can only move the enquiry up, from ‘'other' to
‘full’. You cannot move the enquiry down.
