All work for caseworkers in TSB is sorted initially on the
team Dividing Desk. From this you will receive work according to
the priority that it has been given. Any post will have been
attached to the relevant file. You should receive only as much post
as you can deal with in that day (Edinburgh only – in that
week). Sometimes several pieces of post will be attached to a file,
and some will be more recent than others. You should deal with all
outstanding matters on the file at once.
