Throughout TSB work is undertaken on a teamworking basis, as
opposed to being worked by an individual member of staff. Work from
the ‘Day Rack’ is handed out to the team members on a
daily basis (weekly in Edinburgh), in accordance with the Planning
and Forecasting Work (PFW) plan.
You will receive a case to undertake a specific task on that
case. To ensure that it is clear what work is to be done, and
enable other caseworkers to understand a new case in the minimum
possible time, you should follow the file management (
IHTM08201) guidance. Once you have
completed the current tasks on the case you will return the case
for storage until the next task is due. At that time any member of
your team may deal it with.
If you feel there is a good reason why you should continue to
work a particular case you should discuss this with your team
leader.
