IHTM03274 - File creation: cancelling a double reference
If you discover that there is more than one file for each person or event you must make sure that one of them is cancelled. You should obtain the other case with the same name first. If one reference is a sample case (IHTM07059) and the other is not, you should arrange for the reference that is not sampled to be deleted. If both references are sampled you should send the duplicate files to the Products and Process Team, before taking any action. To get the duplicate reference deleted you need to send both cases to the file creation staff. You can use form Entg15 (IHTM03270) or a covering memo. You will need to make it clear which reference is to be deleted.