IHTM03262 -File creation: action by file creation staff
There are separate and detailed operational instructions for staff involved in creating files on ALF (IHTM03291) and data-capturing the information on form IHT400. These are not included in this manual.
But before we create a file we will search (IHTM03311) the index to make sure that there are no other files for the person, settlement, event or subject - depending on the type of file that needs to be created. If a record already exists the existing file is called for and the account or correspondence is attached to it. It is sent to the appropriate person to deal with. If there is no trace of an existing file a new file is created.