IHTM03251 - File creation: general
Most IHT files are created by the file creation staff.
In most cases we will create files (IHTM03262) when a request for a reference or an account is first received and before you see the papers. But there are some circumstances (IHTM03252) where you will need to ask file creation to create a file and there are procedures (IHTM03261) that you need to follow.
You will also need to know what to do when