IHTM02274 - Communications: Customer service standards: monitoring of post turnaround times
The office’s business post turnaround statistics are based on a monthly sample.
The statistics do not identify individuals; they merely indicate how successful, or otherwise, we have been in meeting the turnaround targets.
If you are asked for a file in connection with the post survey, you should release it quickly. (This text has been withheld because of exemptions in the Freedom of Information Act 2000)