IHTM02262 - Communications: Translations and non-English speaking customers: Welsh translations

If you become involved with a correspondent who asks to correspond in Welsh, you may need the assistance of the Welsh Translation Unit. They will be able to help you by translating any letters you write or receive and can also help with speaking to customers on the phone in Welsh. You can find details of the services they offer and how access them at:

(This text has been withheld because of exemptions in the Freedom of Information Act 2000)

If a customer asks for copies of any of our forms in Welsh you should contact the Product and Process team who will liaise with the Welsh language unit to obtain these for you.