IHTM02156 - Communications: Use of Microsoft Word templates and standard letters: points to bear in mind when using standard text

  • Before using any standard text (IHTM02155) you should consider carefully whether it covers the points you want to raise. If it doesn’t you should use your own words instead.
  • Standard observations should only be used sparingly as people are more likely to give a comprehensive response to enquiries that relate to the particular facts of a case.
  • The computer may display abbreviations in the dialogue boxes for the standard letters/observations. The abbreviations are not carried forward to the finished letter.
  • Where the dialogue box calls for a cash amount to be added do not type in pound signs as these will be put in automatically. This applies to other symbols such as ‘%’.
  • Do not type spaces at the beginning and end of entries to text boxes - these are inserted automatically.
  • When you use some standard letters and observations, you may need to select from dropdown menus or insert additional information. You must select the option and complete all relevant textboxes. For example, if there is a choice between ‘Thank you for your letter of dd/mm/yy’ and ‘Thank you for your recent letter’, if you use the first option you must select ‘Thank you for your letter of dd/mm/yy’ and replace this with the relevant date.